Privacy Policy

At Fluffle, we believe in transparency and maintaining the highest levels of privacy for our customers. We recognize the value and importance of protecting personal information and are committed to safeguarding your privacy at all times. In this Privacy Policy, we will explain how we collect, use, and safeguard the information you provide us with.

What Information Do We Collect?

Fluffle only collects information that you provide us when placing an order, subscribing to our newsletters, participating in contests, and surveys, or communicating with our customer support team. This information includes:

- Personal details, such as your name, shipping address, email address, and phone number.

- Payment information, including your billing address, credit card number, and expiration date.

- Order details, such as your order history, order preferences, and any additional comments you may provide.

- Your dog's breed, size, and other details relevant to our products.

- Information gathered through cookies and other tracking technologies, such as IP address, device information, and website usage data.

How Do We Use Your Information?

At Fluffle, we use the information you provide us to fulfill your orders, improve our website and products, and communicate with you. Specifically, we use your information for the following purposes:

- To process and fulfill your orders and requests in a timely and efficient manner.

- To personalize and improve your shopping experience with us, such as recommending products you may like based on your previous orders.

- To communicate with you about our products, promotions, and events through newsletters and email marketing.

- To conduct surveys, contests, and other promotions that may interest you.

- To prevent fraud, comply with legal obligations, and enforce our policies.

Do We Share Your Information?

At Fluffle, we do not sell, rent, or disclose your personal information to third-party organizations without your explicit consent. We only share your information in the following limited circumstances:

- To trusted service providers who help us with our operations, such as shipping, payment processing, and email marketing.

- To comply with legal obligations, such as responding to a court order or legal request.

- To protect the rights and safety of our customers, our business, or third parties, such as in case of fraud or harm.

How Do We Protect Your Information?

Fluffle takes the necessary precautions and measures to ensure the security and integrity of your personal information. We use encryption technologies and other security measures to protect your information from unauthorized access, loss, misuse, or alteration.

What Are Your Choices and Rights?

At Fluffle, we respect your choices and rights regarding your personal information.